Preventive maintenance

Periodic interventions in the facility. Predictive maintenance reports are elaborated and a preventive maintenance is carried out because of normative changes.

Customer support: Field visit to facility
Duration: Between 2 and 4 days
Frequency: Monthly, quarterly or biannual visits to be defined by the client

Corrective maintenance

Includes cleaning, grease, lubricants, equipment’s components replacement and complements.

Customer support: Field visit to facility
Duration: Between 2 and 5 days
Frequency: Upon client’s request

Update

Evaluation of functioning changes because of modifications made by the client. Software, hardware and mechanical equipment update.

Customer support: Evaluation and performance on the facility
Duration: Study in PICVISA and in the facility
Frequency: PICVISA new proposals and at the request of the client

Upgrade

Evaluation of equipment improvements upon customer request. Improvements application with new or additional components, through the installation of software, hardware and mechanical equipment.

Customer support: Evaluation and performance on the facility
Duration: Study in PICVISA and in the facility
Frequency: PICVISA new proposals and at the request of the client

Direct response

Troubleshooting hot line, problem solving by phone or remote connection, including cameras, lights, equipment’s efficiency (hardware) and program’s efficiency (software).

Customer support: Calls, video calls and e-mail
Duration: Between 30 and 60 minutes
Frequency: Upon client’s request

Spare parts sale

Spare parts shipment with delivery in usual terms and the possibility of express delivery.

Customer support: Calls, video calls and e-mail
Duration: 1 analysis day plus the shipment days
Frequency: PICVISA offers and at the request of the client

After sales service

Our services